Buyout royalty free.
All products we sell are royalty free. Pay once & use forever.
How can I order a library?
On our website add the product(s) you want to order to your Shopping Cart by clicking 'Add To Cart'. Now you have the option to continue shopping or proceed to checkout. If you choose 'Proceed to checkout' you will be directed to your Shopping Cart.
- Shopping Cart
A summary of your order will be displayed. Click on 'Proceed to checkout' to continue. - Step 1: Sign In
If you're already signed in this step will be skipped. If you are registered click on 'Sing In' and enter your e-mail address and password. If you don't have an account enter the information in the form and click on 'Continue'. - Step 2: Address
Select your address. If this is a new account you have to create an 'Address' by entering the information in the form. When you have only one address this address will display by default. You can always add a new address or edit the address.
E.U. customers only: If you have a VAT number make sure you select your country first and enter your company. Only counties in the EU will display the VAT box. If you get an error 'VAT number service unavailable' make sure that you enter the VAT number without spaces and dot(s) in de correct format (WIKI VAT NUMBER FORMATS).
After entering all the required information click on 'Continue'. - Step 3: Payment
You have to select a payment option and agree to our terms of service. Make sure you have read the terms of service and if you want you can download them.
After we successfully process your payment we will send you an confirmation e-mail. You will receive the download information within a couple of minutes after a successful transaction. Use the link in the e-mail to download the product you ordered or go to 'Your Account' on our website and click on 'My Downloads'.
I can't find or play the demo's and testimonials.
If you cannot listen to the demos and testimonials you probably have indicated that you do not want to accept third-party cookies. Go to 'Cookie Preferences' at the bottom of the website and enable 'Accept cookies from third parties' and click on 'Save Preferences'. We using SoundCloud for our audio on our website.
Currency.
All prices on our website are in EURO.
What types of payment do you accept?
- PayPal: PayPal has many different payment options. PayPal also has an option to pay with your credit or debit card without opening a PayPal account.
- Credit Card: All major credit cards are accepted.
- Apple Pay: If you're using an Apple device you get the option to pay with Apple Pay (available in 32 counties).
Additional payment options are available depending on your location:
- Austria: eps, Klarna Pay Now, Trustly and SOFORT Banking
- Belgium: Bancontact, KBC/CBC, Belfius, Klarna Pay Now and SOFORT Banking
- Germany: Klarna Pay Now, Trustly and SOFORT Banking
- Finland: Trustly
- France: Cartes Bancaires
- Italy: SOFORT Banking and Bancomat Pay
- Poland: Przelewy24 and SOFORT Banking
- Spain: Trustly and SOFORT Banking
- Switzerland: SOFORT Banking and TWINT
- The Netherlands: iDEAL, Trustly and SOFORT Banking
Pay by bank transfer: If you choose this option you will receive an order confirmation by e-mail. In the e-mail you will find all the information to pay the invoice via your local bank. As soon as we receive your payment you will receive an e-mail with the download information.
With all payment options except 'Pay by bank transfer' you will receive the invoice and download link(s) via e-mail after payment.
We do not store any payment information like credit card numbers. Our payment processors or your bank processes the payment.
VAT in The Netherlands.
VAT (21%) will be added to all orders for customers from The Netherlands.
VAT in the E.U. (European Union).
VAT will NOT be added to all orders in the E.U. (European Union) for customers with a valid VAT number. Make sure you provide your company name and the VAT number when you create the address in your account.
If you don't have a VAT number or you don't enter it when you create your account 21% VAT will be charged.
The VAT box will only appear when you select a country inside the E.U.
VAT outside the E.U. (European Union).
VAT will NOT be added to orders placed with addresses outside of the E.U. (European Union).
Specified invoice.
You will receive an invoice by e-mail and you can always download your invoice when you log into our website and go to 'Your Account'.
Sticky FX Productions VAT number.
NL809741313B01
Bank Transfer.
If you choose to pay by bank transfer please use the following information:
Sticky FX Productions
ING IBAN: NL05INGB0004916181
BIC: INGBNL2A
Bank address:
ING Bank N.V.
Foreign Operations
PO Box 1800
1000 BV Amsterdam
Is my payment secure?
Our website is secured with 256-bit SSL encryption, which protects transactions and confidential data in transmission. The connection between our payment processors and Sticky FX is also secured.
Is my information private?
We do not share any information with parties other than our payment processors. Please see the PayPal website for their privacy policy.
I didn't receive my download information after my payment.
The download information is automatically sent to your e-mail address. If you didn't receive the e-mail, check the following:
- Your payment may not have been processed successfully. Check your PayPal/Direct Banking account to see the status of your payment.
- The e-mail may have been filtered as spam by your e-mail provider or e-mail program. Check your JUNK/SPAM folder.
If these steps don’t solve your problem, please contact us via our Contact Form so we can correct this as soon as possible. Make sure you include your e-mail address.
You can also go to My Account and click on 'My Downloads', there you will find all your downloads for the products you've purchased. Invoices are available under the "Orders" section of "Your Account"
Problems downloading the product(s).
When you have problems downloading the product(s) like uncompleted downloads or corrupt zip files please try another browser. Make sure you save the file(s) to your computer.
You have only a limited number of tries to download the product(s). We can reset the counter for you if you run out of tries.
If you still have problems, don't worry, we can provide you with a different download link. Please contact us via our Contact Form or reply to the download mail you received from us.
I lost my password.
Click the 'Forgot your password' and the reset password procedure will be e-mailed to you. If you still have problems, please contact us via our Contact Form. Make sure you include your e-mail address.
In what audio format is the product?
All tracks are delivered in high-quality WAV 44,100 Hz, 16 bits, stereo.
What is the download format of the product?
We use ZIP compression to reduce the size of the download.
Can I get a track list?
Complete track listings are available on each product page under the tab "Attachments".
Can I resell the products I purchased?
No, our products may only be used by the buyer (see our terms and conditions). If you are an producer you can use our products in your productions and sell them to your customers.
Newsletter unsubscribe
Please use this link to unsubscribe from our newsletter: unsubscribe or click the unsubscribe link in the newsletter.
Is the library market exclusive?
No, our products are not market exclusive.
May I make a backup?
Yes, you may back up the product you purchased one (1) time. The backup copy may only be used for backup purposes. See our terms and conditions page for more details about backup copies.
What other terms and conditions do I need to know?
See our terms and conditions page.
I still have questions.
Please contact us via our Contact Form.
